If you want to change the bank or bank account used for billing, follow these instructions to ensure a smooth transition.
Changing the Bank
The bank or account change must be done independently through your online banking. You will need to remove the old billing authorization from the "wrong" account/bank and create a new billing authorization for the new account/bank.
Please note that it's recommended to have a three-day gap between removing the old authorization and creating the new one to ensure a smooth transition.
Please note that it's recommended to have a three-day gap between removing the old authorization and creating the new one to ensure a smooth transition.
Avoid Potential Issues
It’s important to note that if the account change happens in the middle of a billing cycle, the invoice may be sent before the new billing authorization is set up. In this case, there is a risk that the invoice will not be sent correctly through the new e-invoice system, and you might not receive it at all. Therefore, only change the bank/account after the current invoice has been paid or before the next one is sent. The invoice is sent as an e-invoice 14 days before its due date, on the 29th of the month. If needed, you can check your billing status with customer service.
Setting Up E-Invoicing in Online Banking
Note: There may be differences in how this process works between banks.
- Log in to your online bank and select e-payments (may vary by bank).
- Choose "Create new e-invoice agreement" / "New biller."
- Search for Fitness24seven Oy (or Fitness24seven Helsinki Oy) and select it.
- Fill in your personal ID number and select "Submit."
- Choose the account from which e-invoices will be paid (it must be your personal bank account).
- Confirm the e-invoice agreement by clicking "OK."