Please remember to cancel your reservation if you are unable to attend a group fitness class.
Cancellations can be made easily through the app, and doing so on time allows another participant to take your spot.
Cancellations can be made easily through the app, and doing so on time allows another participant to take your spot.
Cancellation Policy:
- Cancel at least 1 hour before the start of the class.
This applies to regular reservations. - Places obtained from the waitlist must be canceled at least 30 minutes before the start of the class.
If you have secured a spot from the waitlist, you need to cancel with a stricter timeline.
Warnings & Booking Restrictions:
- If you do not cancel your reservation on time and fail to attend the class, you will receive a warning
- The warning will automatically be removed after 90 days.
- If you have three (3) active warnings, you will receive a three (3) week booking ban. The ban starts from the most recent warning and applies to advance bookings through the app.
Drop-in Spots:
Even if you have a booking ban, you can still attend the class by using a drop-in spot. Drop-in spots become available 10 minutes before the class starts and can be claimed through the app. See detailed instructions on how to claim drop-in spots here.
Even if you have a booking ban, you can still attend the class by using a drop-in spot. Drop-in spots become available 10 minutes before the class starts and can be claimed through the app. See detailed instructions on how to claim drop-in spots here.